Refund and Returns Policy for DeluxeLiquor.co

Last updated: [03.17.2023]

Welcome to DeluxeLiquor.co (the “Site”). This Refund and Returns Policy outlines the terms and conditions for requesting refunds and returns. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Returns

We want you to be completely satisfied with your purchase from DeluxeLiquor.co. If you are not satisfied for any reason, you may return the item(s) within 14 days from the date of purchase.

2. Eligibility for Returns

To be eligible for a return, the item(s) must be in the original packaging, unused, and in the same condition that you received them. It must also be accompanied by the original receipt or proof of purchase.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at support@deluxeliquor.store to obtain a Return Authorization (RA) number.
2. Clearly mark the RA number on the outside of the package you are returning.
3. Ship the item(s) to the address provided by our customer service team.
4. Include a copy of the original receipt or proof of purchase inside the package.

Customers are responsible for the return shipping costs, unless the return is a result of our error or a defective product.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [3-7] business days.

5. Exchanges

If you need to exchange an item, please contact our customer service team at support@deluxeliquor.store for assistance.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. We will arrange for a replacement or refund, including return shipping costs.

7. Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.

8. Contact Information:

Effective Date: [03.17.2023]